24/7 Answering Service for Refrigeration Companies
A restaurant's walk-in cooler stopped cooling on a Saturday night.
Every hour that cooler is warm is food going in the garbage. The owner is calling every refrigeration company they can find, and the first one to answer gets the call-out.
Smarter Flow answers in your business name, takes the site, the unit and what it is doing, and rings your on-call cell when stock is at risk.
From C$79/month for 300 AI minutes. No platform fee. No contract. $0 today.
A sample call, step by step. Then call the live AI yourself.
Sample Refrigeration call
Walk-in cooler not cooling
Caller says
“Our restaurant's walk-in cooler has stopped cooling and we're full of stock for tomorrow.”
Takes the business, the address and which unit has failed.
Asks what temperature it is reading and when it stopped.
Treats spoiling stock as urgent and rings your on-call technician.
Your technician gets the site, the unit and the urgency before the food is lost.
Call the live AI now
(438) 256-3069You will hear the current production receptionist—not a staged recording. Ask about the phone system or try a sample customer question.
Tap to start the live callExample outcomes depend on each business's configured calendar, call routing, emergency rules and instructions. The example situations above are fictional and contain no customer information.
Why a missed call costs a refrigeration business more than most
Refrigeration failures are expensive for your customer by the hour, so they call until someone answers.
Restaurants, grocers and clinics keep the company that answered when it mattered.
After-hours calls come with everything you need written down, not a garbled voicemail.
It already knows how to take a refrigeration call
You are not writing a script. This is what it asks a refrigeration caller from the first call, and you can change any of it in your portal.
What it takes down
- The caller’s name and the best number to reach them on
- The address where the work is needed
- What the problem is, in their own words
- How long it has been going on
- Whether anyone is on site now, and the best time to attend
- What is stored in the unit and whether it is at risk
What it treats as urgent
A cooler or freezer holding stock that is warming up. Treat any commercial unit with product in it as urgent.
When a caller says one of your emergency words, the AI tells them to hold and rings your cell. If you cannot take it, it comes back and takes the message rather than dropping them.
Everything it does, in one list
All of it is included in every package unless marked optional or add-on.
Answering
- Answers every call 24/7 in your business name
- A Canadian phone number, live the day you sign up
- Keep your existing number and forward it, when busy or all the time
- Answers in about one second with a pre-recorded greetingoptional
- Greets known customers by name from their caller ID
- Answers in the caller's language, French includedoptional
- Learns your services, hours and team from your website at signup
- Change the greeting and instructions any time from your portal
Messages and bookings
- Takes a complete message: name, number, what they need
- Text and email summary to you the moment the call ends
- Every call recorded and transcribed in your portal
- English translation of every non-English transcript
- Books appointments straight into your calendar by voiceoptional
- Google Calendar: checks your free/busy before offering a time and writes every booking to itoptional
- Calendly: texts the caller a one-time link to your event typeoptional
- Callers confirm, cancel or reschedule by text, and the AI repliesoptional
- Automatic appointment reminder texts the day beforeoptional
Call routing
- Emergency keywords put the caller straight through to your cell
- VIP numbers skip the AI and ring your cell directly
- Family and friends get a personal greeting and a personal message
- Transfer callers to staff by name or job titleoptional
- After-hours mode: a closed greeting and a message for the next business day
- Solicitors hung up on, blocked for good, and never billed to you
Your portal
- Call analytics page with a caller-rated score for the AI
- Send every call to Zapier, your CRM or any webhook
- Install it on your iPhone or Android straight from the browser
- Canadian company, Canadian dollars, Canadian support
- 7-day free trial, no contract, cancel any time
Simple pricing. The minutes are the price.
No platform fee. Change packages any time.
Questions commercial refrigeration companies ask us
Click a question to open the answer.
Stop losing refrigeration customers to voicemail.
Your AI receptionist can be answering by this afternoon. 7-day free trial, $0 today.